How Much Does VoIP Actually Cost? (Spoiler: Less Than You Think)

Let’s get real: most people assume VoIP is either too expensive or too complicated.

But if you’ve ever had a heart attack opening your telco bill or paid R12k for “PBX maintenance” that involved a guy turning it off and on again — this one’s for you.

💸 Let’s Break Down the Real Costs

VoIP is modular, meaning you only pay for what you actually need. Here’s how it typically breaks down:

1. Licensing (3CX)

• Start Free: For up to 10 users
• Standard: Starts around R1,500 per year
• Pro: Adds call queues, recording, CRM integration, wallboards
• Enterprise: Full contact centre power (without needing Elon’s budget)

✅ Syntelo is a 3CX Partner — so we’ll sort the licensing for you.

2. Phones & Devices

• Desk phones? From R900–R1,900 once-off
• Prefer to use your laptop or mobile? Free softphone apps
• Call centre headset? R500–R900 (and no, you don’t need a spaceship headset)

You don’t need a huge hardware budget — just the right devices for your team setup.

3. Call Costs

Most VoIP platforms charge per second not per minute.

That means:

• National calls: ~R0.25–R0.45/min
• Mobile calls: ~R0.50–R0.75/min
• International: Way cheaper than old-school Telkom
• Internal calls? Free. Yes, even to Janice on the third floor.

4. Installation & Setup (Optional)

We offer full setup and training with Syntelo — pricing depends on:

• Number of users
• Call flow design
• Cloud or on-prem hosting
  But let’s just say we’ve helped clients get going for less than their coffee budget.

📊 Sample Monthly Cost for a 5-Person Team

Item	Cost
3CX Pro License (5 users)	± R150/month
5 x Fanvil desk phones	± R950 each (once-off)
Call usage	± R200–R600/month depending on call volume
Syntelo setup (once-off)	From R2,000+

No long contracts. No weird clauses. Just real value.

🙌 Why You Actually Save

• No line rental
• No hardware lock-ins
• Free internal calls
• Flexible scaling (add/remove users anytime)
• Move office without moving wires
• Remote team ready — no extra cost

Let’s Make the Switch Make Sense

📍 Chat to Syntelo About VoIP Costs
📍 See Our Business Phone Packages
📍 Or Send Us Your Bill – We’ll Beat It