Getting Set Up with Syntelo — Your VoIP Journey, Made Easy

Switching to VoIP sounds technical, right?
Licensing, SIP trunks, PBX, softphones — it can feel like alphabet soup with wires.

But here’s the thing: when you partner with Syntelo, the whole process becomes… dare we say it… effortless.

Let’s walk through what it actually looks like when we set up your VoIP system with 3CX and Fanvil phones.

🧠 Step 1: The Discovery Call

You talk, we listen. We ask things like:

• How many people need phones?
• Do you want desk phones, softphones, or mobile apps?
• Is this for a main office, remote staff, a call centre — or a mix?

We’ll also get a feel for your internet setup and current call usage (because bandwidth matters, and so does your bill).

🧰 Step 2: Solution Design (With No Tech Headache)

We’ll put together a clear, jargon-free VoIP plan:

• 3CX license that suits your business (Standard, Pro, or Enterprise)
• Phone options (Fanvil is our go-to — reliable, affordable, sleek)
• Call flow design (auto-attendants, ring groups, call queues, etc.)
• Whether it’ll be cloud-hosted or on-prem — depending on your needs

You’ll get a quote and a timeline — and you won’t need a degree in networks to understand it.

🔌 Step 3: Install, Configure, Train

This is where the magic happens.

We:

• Configure your phones and extensions
• Set up the 3CX system (remotely or on-site)
• Test the call flow and features
• Train your team (even Janice, who still uses a mouse with two hands)

We’ll also port your existing number if needed — so your clients don’t notice a thing… except the clearer sound and faster response.

🚨 Step 4: Support & Upgrades

We don’t vanish after setup.
With Syntelo, you get:

• Ongoing support
• Quick issue resolution
• Help scaling the system as you grow
• Advice on features you’re not using yet (but probably should)

And yes — we can help link your VoIP to tools like CRM, Microsoft 365, or even WhatsApp (if it makes sense).

🔁 Start to Finish: Usually 3–10 Days

You’ll go from:

“We’re still using Telkom and sticky notes…”
to
“Our whole team’s on VoIP, including Joe who works from his caravan.”

…in less than two weeks.

Ready to Set It Up?

📍 Book a Free Discovery Call
📍 Explore VoIP Packages with Fanvil + 3CX
📍 Speak to a Setup Specialist